Dansoria Consumer, Refund, and Safety Notice (AU)
Last updated: July 8, 2026
Purpose:
- This is a short-form user-facing notice that can be adapted for booking, checkout, payment success, and help content.
- It is designed to sit alongside the longer legal documents.
1. Marketplace Positioning
Dansoria is a marketplace that connects Students with Studios and Choreographers.
Studios and Choreographers are responsible for their own listings, pricing, availability, service delivery, and provider policies.
2. Payments
Payments are processed through Stripe.
Dansoria may collect payment, issue receipts, process approved refunds, and release provider payouts through its payment infrastructure.
3. Refunds and Cancellations
The standard policy shown at booking time is:
- full refund if cancelled more than 24 hours before the service start time;
- no refund for cancellations within 24 hours of start, or for no-shows; and
- the booking fee is non-refundable.
Refund eligibility is assessed by reference to:
- the policy shown at booking time (a snapshot is stored with the booking);
- the booking status and timing;
- any approved exception or dispute outcome; and
- rights that cannot be excluded under Australian Consumer Law.
Displayed policies do not override rights that cannot legally be excluded. Eligible refunds are processed through Stripe back to the original payment method.
4. Safety and Participation
Attendance at classes, studio hire, rehearsals, and other in-person activities involves inherent risk.
Providers are responsible for the safety and suitability of their venues and services.
Users should:
- consider their own health, experience, and physical capability;
- follow venue and instructor directions;
- disclose relevant injuries or risks where appropriate; and
- avoid participating where it would be unsafe.
5. Child-Related Services
Where a service is child-related, providers are responsible for meeting any applicable child-safety and Working With Children Check obligations.
6. Support
For booking support, refund or dispute questions, and safety escalations:
- Email: hilton@dansoria.au
- Phone: 0484 554 927