Dansoria Refunds, Safety and How Dansoria Works (AU)
Last updated: September 4, 2026
Refunds, safety and how Dansoria works
How Dansoria works
Dansoria is a marketplace. We connect you with Studios and Choreographers (we call them "Providers"). Providers run their own classes and set their own prices, times and policies.
What we give you is the booking service that gets you into the class. The consumer guarantees under the Australian Consumer Law apply to that.
Your payment
The Provider is the merchant for your booking. Your card is charged on the Provider's own Stripe account. We never hold your money.
Our booking fee is part of the same charge. The total is shown before you pay. The charge will usually appear on your bank or card statement as the Provider's business name followed by DANSORIA — for example "SUNRISE STUDIO* DANSORIA". The Provider's name comes first because they are the merchant for your booking.
Refunds and cancellations
**Your rights under the Australian Consumer Law come first. What follows applies on top of those rights, never instead of them.**
Unless we show you a different policy for a particular booking:
- **You cancel more than 24 hours before the start:** you get the Provider's price back. The booking fee is not refunded.
- **You cancel within 24 hours, or you do not turn up:** nothing is refunded.
- **The Provider cancels, or the class does not go ahead:** you get everything back, including the booking fee.
- **We get it wrong,** for example a studio slot is double-booked after you pay: you get everything back, including the booking fee.
A snapshot of the policy that applied when you booked is stored with your booking, and that is the one we use.
Refunds go back to your original payment method through Stripe. How long that takes depends on your bank.
If you dispute a charge with your bank, we hold the Provider's payout for that booking until it is sorted out. Please talk to us first if you can. Most problems are quicker to fix directly than through a bank dispute.
Safety
Dance is physical and it carries risk. The Provider, not Dansoria, is responsible for the safety of the class and the venue.
Before you take part:
- think about your own health, experience and fitness;
- follow the venue's and the instructor's directions;
- tell the Provider about any injury they should know about; and
- do not take part if it would not be safe for you.
Classes for children
Where a class involves children, the Provider is responsible for meeting child-safety and Working With Children Check obligations.
We record the Working With Children Check ("WWCC") number a Provider gives us. We do not check a Provider's WWCC with the issuing authority, and recording it is not us saying the Provider holds a current WWCC clearance. Ask the Provider directly if you want confirmation.
Support
- Booking, refund, dispute and safety questions: hello@dansoria.au
- Privacy: privacy@dansoria.au
Effective: 4 September 2026