Dansoria

Help & Support

Step-by-step guides for using Dansoria. Pick your role below, or email us any time.

Help for students

Finding a class

  1. Browse freely — no account is needed to look around. Open Discover from the bottom navigation to see teachers/choreographers, studios, and classes, or use the Classes page to search and filter.
  2. Open a class to see its date, time, location, price, and instructor before deciding.

Booking and paying

  1. Tap Book Spot on a class. If you're not signed in yet, you'll be asked to create a free account at this point.
  2. Pay securely by card at checkout — payments are processed by Stripe. The total shown before you pay is the class price plus a $0.50 booking fee.
  3. Once payment succeeds, your spot is confirmed and a payment receipt is emailed to you.
  4. If a class is full, you can join the waitlist from the class page.

Managing your bookings

  1. Open Bookings from the bottom navigation to see everything in one place — pending, confirmed, declined, and cancelled.
  2. Your receipts and payment history live under Payments.
  3. To cancel an upcoming booking, use the Cancel action on the booking row. Bookings that have already started can no longer be cancelled from the app.

Refund policy

Full refund if cancelled more than 24 hours before the service start time. No refund for cancellations within 24 hours of start, or for no-shows. The booking fee is non-refundable. If eligible, refunds are processed through Stripe back to the original payment method.

Still need help?

Email support

We reply to hilton@dansoria.au messages as quickly as we can.

Legal & policies