Dansoria Provider Terms (Studios and Choreographers)
Last updated: September 16, 2026
Dansoria is owned and operated by HILTON DENIS (ABN 89 062 603 062) trading as Dansoria ("Dansoria", "we", or "us").
These provider terms apply to you if you list on Dansoria as a Studio or Choreographer. Our Platform Terms and Conditions of Service and our Privacy Policy apply to you as well.
1. How these provider terms fit with our other terms
If there is a conflict, this order applies: a policy we showed you at the time of a booking prevails for that booking; then these Provider Terms, for your use of the platform as a Provider; then the Platform Terms.
2. Relationship of the parties
You use Dansoria as an independent operator of a marketplace. Nothing in these terms creates employment, partnership, joint venture or exclusivity between us.
You control your own pricing, availability, acceptance decisions, service delivery and business operations, subject to these terms and to law.
The only authority you give us is in clause 6.4. You cannot bind us.
3. Accurate information
Keep your business and profile details accurate and current, keep your contact and payout details up to date, only offer services you are lawfully able to provide, and update anything that affects bookings, safety or payouts. Do not make false or misleading claims.
4. Listings
You are responsible for your listing being accurate: capacity, scheduling, pricing, venue details, access instructions and availability.
Dansoria may moderate or remove listings that create legal, operational, safety, or reputational risk.
**Advertised teaching opportunities.** Studios can advertise teaching opportunities publicly, including on our home page. These are public content, so do not include personal contact details. An application is an expression of interest only. It does not create a booking, an engagement, a payment obligation or a job. Placement is free during our launch period and we will give reasonable notice before charging. Where a listing appears and in what order is up to us.
5. Bookings
Use the platform's booking workflows. Where you can approve or decline a request, that decision is yours. Do not accept a booking you do not expect to honour. Repeated cancellations, no-shows, unsafe conduct or poor fulfilment can lead to restrictions or removal.
6. What you pay us, and what you get
You set your own prices, unless the platform clearly labels something as a recommendation or a promotional tool.
### 6.1 Our platform fee
Our platform fee is 10% of your listed price for each completed booking, plus GST (if applicable). We deduct it from the amount payable to you, not from the booking fee the customer pays on top.
Dansoria may agree a different rate with an individual provider. Where a different rate has been agreed and recorded on the provider's account, that rate applies instead.
We may change the standard platform fee by giving you at least 30 days' notice. A change never affects a booking already made: the fee that applied when the booking was created is the fee for that booking. If you do not want to accept a change, you can stop listing before it takes effect, at no cost, and we will honour your confirmed bookings.
### 6.2 The customer booking fee
We charge the customer a booking fee of A$0.50 on top of your price. The customer pays it, we keep it, and it does not come out of your price or your payout. The customer sees it as a separate line at checkout, and sees the total before paying.
We do not refund the booking fee if the customer cancels or does not turn up. We do refund it if you cancel, if the class does not go ahead, or if we fail to deliver the booking.
### 6.3 Payment processing costs
Bookings are processed on your own connected Stripe account. Stripe's processing fee comes out of your balance. It varies with the payment method and card type, and Stripe sets it, not us. Figures we show you before a booking are estimates. The amount Stripe actually charges is the actual price.
Where a booking is refunded, Stripe does not return its processing fee. Who bears that cost depends on why the refund happened:
- The customer cancelled, or you cancelled: the processing fee stays with you.
- We caused the refund, for example a double-booking or a platform error: we reimburse you the processing fee.
### 6.4 What you authorise us to do
You authorise us to initiate charges, refunds and payouts on your connected Stripe account, and to deduct our fees, in line with these terms. This is an operational authority only. We do not collect or hold your money as your agent.
### 6.5 A worked example
For a class you list at $30.00:
- the customer pays $30.50, being your $30.00 plus our $0.50 booking fee;
- our platform fee is $3.00 (plus GST if applicable), deducted from your side;
- Stripe charges you its processing fee on the $30.50; and
- you receive $30.00, less our $3.00 (and GST, if applicable), less Stripe's fee.
You can see the current fee breakdown and an estimate of your earnings before you publish a listing, and the actual amounts for each completed booking on your Earnings page.
7. Payouts
To be paid, you need to finish Stripe's payout onboarding and keep a valid connected account.
Your money sits in your own Stripe balance. Payouts become eligible for release once the funds have settled and at least 24 hours have passed since the service ended, whichever happens later. Release also depends on sufficient available funds and the account and booking conditions below. Bank processing takes additional time.
Your first payout may take longer because of Stripe’s initial payout requirements and account verification.
We may delay, withhold or reverse a payout where we reasonably need to: incomplete onboarding, banking problems, wrong account details, a pending refund or dispute, suspected fraud, a legal requirement, or a problem with the booking.
If we withhold a payout, we will tell you the amount, why, and what has to happen for it to be released. You can respond, and we will review it and tell you the outcome within 10 business days. We will hold back no more than the amount reasonably at risk.
Dansoria does not guarantee any payout timeline beyond what is required by law or processor rules.
8. Refunds, disputes and negative balances
**8.1 Refunds.** Because you are the merchant, refunds come out of your Stripe balance. If a refund happens after you have been paid out, your balance can go negative, and Stripe recovers that from your future takings or your bank account.
**8.2 When refunds happen.** A refund may be required by the Australian Consumer Law, by card network rules, by the standard cancellation policy shown to the customer, or by an approved dispute outcome. You must not tell a customer that rights which cannot be excluded do not apply.
**8.3 Card disputes.** If a customer disputes a charge with their card issuer, we hold the payout for that booking while the dispute runs. If it is resolved in your favour we release it. If it is not, the money goes back to the customer and the payout is not released. Stripe may also charge a dispute fee.
**8.4 Negative balances and recovery.** Under Stripe's rules for the account structure we use, we can be required to fund a shortfall on your connected account that you cannot cover. If that happens:
- you owe that amount to us, together with any dispute fee and our reasonable recovery costs. You do not owe it to Stripe;
- we may set it off against future payouts and hold payouts up to the amount outstanding;
- we will tell you what we funded, for which bookings, and why, and you have 10 business days to dispute it;
- we recover only what we actually funded, plus the dispute fee and reasonable costs. We do not charge interest or a fee on top; and
- if you have authorised a payment method for this purpose, we may debit it after giving you at least 5 business days' notice.
**8.5 Your own cancellations.** If you cancel or do not deliver, the customer is refunded in full, including our booking fee, and you bear the refund.
Booking records store a snapshot of the refund policy in effect at the time of booking, which applies to that booking.
9. When you are the buyer
If you hire a Studio or book a service through the platform, you are the buyer on that booking and the standard cancellation policy applies to you exactly as it applies to any customer.
So if you cancel a studio hire within 24 hours of the start, or do not turn up, you are not refunded. And if the Studio cancels on you, you get everything back, including the booking fee.
10. Tax
You are responsible for your own income tax, GST, superannuation, business registrations, invoicing, and any permits or licences you need. We do not give tax advice.
**Reporting to the tax office.** We run an electronic distribution platform, so Australian law requires us to report information about Providers who earn income through the platform, and their transactions, to the Australian Taxation Office twice a year.
You must give us the identity and business details we ask for, and keep them accurate. Our Privacy Policy explains how we handle them. If you do not provide them, or they are wrong, we may decline to activate your account, suspend your listings, or hold payouts until we have what we have to report.
11. Safety, venues and children
You are responsible for the safety of your service, your venue, your staff and contractors, and your participants.
Keep proper safety practices, give accurate venue and activity information, do not behave unsafely or abusively, and meet your child-related legal obligations.
Give participants your own risk warning before an in-person activity, appropriate to what you are running and where.
**Children.** If you offer a service to or involving children, you:
- warrant that you hold a current Working With Children Check ("WWCC") clearance, or the equivalent where you deliver the service, for the whole time your listing is live;
- must give us the reference number of your WWCC and tell us when it is renewed; and
- must tell us immediately if your WWCC is suspended, cancelled or refused, or if you become subject to an interim bar or a bar.
If you tell us, or we find out, that you do not hold a current clearance, we will suspend the listing and any affected bookings immediately.
12. Insurance
You must hold public liability insurance of at least $10 million covering the services you deliver through the platform, for as long as your listing is live. Give us evidence when we ask, and when you renew. We may suspend or remove your listing if you do not.
13. Cooperation
Help us out with fraud checks, disputes, safety investigations, moderation reviews, legal complaints, tax record requests and risk management, by giving us accurate information within a reasonable time.
14. Customer information
Use the information you get about a customer only for the booking it relates to.
Do not send spam, do not use a customer's details for off-platform marketing without their consent, and do not misuse anything you get through the platform. Handle it in line with Australian privacy law.
15. Moderation and enforcement
We may review your conduct, listings, records and account activity to keep the platform safe and working properly.
We may edit or remove a listing, warn you, hold a payout or refund, restrict your account, suspend you, or close your account.
If we do, we will tell you what we have done and why, unless the law stops us or telling you would compromise an investigation or create a safety risk. You can respond, and we will review it and tell you the outcome within 10 business days. We can act immediately and give reasons afterwards where there is an urgent safety or security risk.
16. Your content
You keep ownership of what you upload. You give us a licence to host, reproduce, adapt, display and distribute your listing content as reasonably necessary to run and promote the platform, including promoting your listing.
We will not use your personal image or likeness in paid advertising unless you separately agree. The licence ends when you delete the content or close your account, except for copies we have to keep by law or under our Privacy Policy, and anything already used in material we cannot reasonably pull back.
By using our platform a Provider warrants they have the right to use the content they upload, including photos, videos, music references, logos, and promotional material.
17. Liability and indemnity
Nothing in these terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law that cannot lawfully be excluded.
You are responsible for your services, conduct, venues, staff, contractors, marketing claims and legal compliance.
You cover us for any claim, loss or reasonable cost we suffer that is caused by your services, your breach of these terms, your negligence or misconduct, injury or damage connected to your operations, or your breach of the law or someone else's rights.
Our total liability to you for all claims in any 12-month period is limited to the platform fees you paid us in that period. We are not liable for indirect losses, including lost bookings or lost profits. That limit does not apply to death or personal injury, to fraud, or to anything the law says we cannot limit.
18. Termination
You can stop using the platform whenever you like. First finish or resolve any booking, refund, dispute or payout still open.
We may suspend or close your account under clause 15, or where your conduct creates a legal, safety, payment or operational risk.
When your account closes, your listings come down, confirmed bookings are either honoured or cancelled and refunded, and clauses 8, 10, 14, 16 and 17 keep applying.
19. General
We will give you notice by email to the address on your account or by a notice in the platform. You can reach us at hello@dansoria.au.
We may update these terms. Where a change is material, we will give you at least 30 days' notice, and you can close your account before it takes effect at no cost.
If a clause turns out to be unenforceable it is removed and the rest still applies. Not enforcing something straight away does not mean we have given it up. Neither of us is liable for failing to do something because of an event outside our reasonable control, other than paying money owed. These terms are governed by the law of New South Wales.
20. Contact us
- Legal notices: hello@dansoria.au
- Privacy: privacy@dansoria.au
- Provider support and complaints: hello@dansoria.au
Effective: 4 September 2026